Requires telecommunications companies to provide prorated refunds for service outages of longer than 72 hours.

This bill requires New Jersey telecommunications companies (including traditional providers and VoIP services) to automatically provide prorated bill credits to residential customers when service is interrupted for more than 72 hours. Companies cannot require customers to take action to receive these credits. The law specifically exempts service interruptions caused by major grid damage events for VoIP providers, and the Board of Public Utilities will enforce this requirement. It directly affects customers who experience prolonged outages and telecom companies that must adjust bills without customer requests.