Requires business using text-based chat to offer transcription of chat to consumer.

This New Jersey bill (A4171) requires businesses using real-time text-based chat to communicate with customers to offer a verbatim transcript of the chat at the end of the conversation. It mandates that businesses clearly inform consumers upfront about this option, ensuring transparency during customer service interactions. Violations would be treated as consumer fraud under state law, potentially resulting in fines up to $20,000 per offense and other enforcement actions by the Attorney General. The bill directly affects businesses providing chat support to New Jersey consumers.