Creates "Unemployment Intake Accountability Pilot Program."

This bill creates a three-year pilot program requiring New Jersey's Department of Labor to record a representative sample of customer service calls related to unemployment insurance claims. The program will measure call resolution rates, time to resolution, and any link between call handling delays and the amount of benefits received. The Commissioner must conduct annual surveys of these recorded calls and publish reports detailing the system's effectiveness, which will be shared with the Governor and Legislature. These reports aim to identify improvements for the unemployment claims process without changing current benefit policies.