Allows person calling certain State or local government entities to have option of speaking or leaving recorded message with human telephone operator during normal business hours.

This bill requires New Jersey state agencies and local governments (like cities or counties) that use automated phone systems to provide callers with an option to speak to a human operator during business hours. Specifically, callers would be able to press "0" on their phone keypad to bypass automated menus and either speak directly with an operator or leave a recorded message. It applies to any government entity required by law to offer a public phone contact point and currently uses an automated answering service. The change aims to improve public access to government phone services without altering existing policies or services.