A 1424 New Jersey General Assembly · 2024-2025 Regular Session

Establishes NJT Office of Customer Advocate and Rider Advocacy Commission.

This bill creates the New Jersey Transit (NJT) Office of Customer Advocate and a Rider Advocacy Commission to independently represent NJT riders. The Commission, with three appointed members (Governor, Senate President, Assembly Speaker), establishes the Office and appoints a Rider Advocate who reports directly to it. The Office must review and analyze NJT proposals for fare increases, service cuts, or expansions before implementation, then report findings to NJT's board, the Governor, and Legislature. It also conducts monthly public meetings with riders, accepts online/voicemail feedback, and provides customer input on NJT decisions. The Office operates with separate funding, independent of NJT's budget, and replaces a prior requirement for NJT to employ a customer advocate.
Bill status in committee 1 of 4 stages cleared
Introduction
Jan 2024
Committee Review
Floor Vote
Governor
Introduced Jan 9, 2024 Last action Sep 23, 2024
Floor votes

How they voted

No floor votes recorded yet.
Full legislative history

Actions timeline

Total actions
3
Key actions
1
Committee
2
Sep 23, 2024
Lower · Passed
Reported out of Assembly Committee, 2nd Reading
lower
Mar 4, 2024
Committee
Reported and Referred to Assembly Appropriations Committee
lower
Jan 9, 2024
Introduced
Introduced in the Assembly, Referred to Assembly Transportation and Independent Authorities Committee
lower
3 primary · 5 co-sponsors

Sponsors