Establishes program to foster improvements in customer service in State government agencies.

This New Jersey bill establishes a statewide Customer Service Initiative requiring all state government agencies to improve public interactions. Each agency must create a written plan within six months of the bill's effective date, including specific response time standards, customer service training for employees, and metrics to track progress. Agencies will display a "Customer Service Promise" online and in offices - detailing five principles (friendly, timely, accurate, accessible, and transparent service) - alongside public comment sections and surveys. The initiative mandates annual reviews of agency plans by a Governor-appointed panel, public reporting of service metrics via the Department of State website, and inclusion of customer service goals in employee evaluations.