Modifies provisions relating to franchisors' warranty duties to franchisees
What changed between versions
Replaced vague language about 'reasonable compensation' with a specific mandate that franchisors must pay dealers the same effective labor rate they charge customers for repairs.
Added explicit requirements that franchisors must compensate dealers for all diagnostic time and time spent communicating with technical assistance centers during warranty repairs.
Removed provisions that allowed franchisors to request documentation from dealers to substantiate parts charges, reducing potential administrative burdens on dealers.
Clarified that compensation schedules must cover all warranty obligations, including recalls and voluntary stop-sell repairs, without exception.
Reduced the timeframe for franchisors to approve or disapprove warranty claims from thirty days to twenty days.