An Act related to the resiliency, public safety and quality of broadband in Massachusetts

HD 902 establishes regulations to improve the reliability, resilience, and affordability of broadband and VoIP services across Massachusetts, directly affecting internet service providers and their customers. The bill grants the state department ultimate authority to set standards for network infrastructure, require outage reporting from providers, and enforce minimum power backup systems to prevent service disruptions. It mandates that providers offer pro-rated refunds for outages lasting three minutes or more (excluding customer-caused issues) and display clear consumer labels at point of sale showing pricing, speed, and service details. The department must collect data on broadband deployment and submit annual reports to the legislature on progress toward these goals.