HD 3065 Massachusetts House · 194th Legislature (2025-2026)

An Act relative to homeowners’ insurance complaint education

HD 3065 requires insurance companies to include specific complaint information on homeowners' policy renewal notices when premiums increase. The bill mandates that companies print clear details about filing complaints with the Division of Insurance - such as the right to complain about premium changes, the consumer service phone number, and the online complaint webpage - immediately after the premium amount is stated. This directly affects homeowners who receive renewal notices with higher premiums by making complaint resources more visible and accessible. The key mechanism is a mandatory inclusion of this information in the renewal notice format, ensuring it's presented alongside the premium change. The bill does not change insurance rates or coverage but improves transparency about consumer recourse.
Bill status Introduction 0 of 4 stages cleared
Introduction
Committee Review
Floor Vote
Governor