An Act regarding regulation of directory assistance

This bill amends Massachusetts law to guarantee free directory assistance for certified handicapped or elderly customers. It requires telecommunications companies to provide unlimited free phone number lookups within the state to these customers, with no charges allowed - even from coin-operated phones. The bill also clarifies that telecom companies do not need department approval to offer directory assistance services, including those providing numbers in other states. This directly affects vulnerable residents who rely on phone services for daily needs, ensuring accessible and cost-free information. The key change removes financial barriers for this specific group while streamlining telecom company requirements.