Motor Vehicle Administration - Telephone Queuing System - Establishment

HB 1393 requires Maryland's Motor Vehicle Administration (MVA) to establish a virtual telephone queuing system for callers seeking assistance. This system will allow callers to request a return call instead of waiting on hold while preserving their original position in the queue. The bill directly affects MVA customers who contact the agency by phone, improving access to live representatives. The requirement takes effect October 1, 2026, and amends Section 12-104 of Maryland's Annotated Code to mandate this change.