An Act To Improve Nonemergency Mainecare Transportation

LD 1835 requires Maine's Department of Health and Human Services to publish quarterly performance data online about nonemergency transportation brokers serving MaineCare members. The bill mandates public dashboards showing trip statistics, complaints, incidents, and specific metrics like 90% on-time trips (95% for children or certain services) and a maximum of 1 complaint per 100 trips. It directly affects transportation brokers, drivers, and MaineCare members who rely on nonemergency rides for medical appointments. Brokers failing key metrics for three months must submit corrective action plans to the department. The law aims to increase transparency and accountability in the transportation system without changing eligibility or coverage.