VETERANS: Provides relative to certain services provided to veterans. (gov sig)
What changed between versions
Changed the target of the law from only accredited agents to 'any person' to ensure broader protection for veterans against unauthorized fee-charging.
Added a prohibition against charging fees for terminating contracts, allowing fees only for work actually performed before the termination request.
Added a prohibition on businesses using international call centers or accessing veterans' personal login credentials.
Added a requirement for service providers to submit annual statistical data to the Department of Veterans Affairs regarding claim outcomes.
Created a new private right of action allowing veterans to sue for damages if a service provider's negligence causes a reduction in disability rating or denial of benefits.
Established that successful lawsuits can result in treble damages for intentional misconduct.