SB 1192 Florida Senate · 2026 Regular Session

Customer Service Callback Queues

Summary

Customer Service Callback Queues; Establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner; requiring the department to report specified information to the Legislature by a certain date, etc.

Bill status in committee 1 of 4 stages cleared

Introduction

Jan 2026

Committee Review

Floor Vote

Governor

Introduced Jan 13, 2026 Last action Mar 10, 2026

Maddy AI version diff · 1 comparison

What changed between versions

S 1192 Filed → S 1192 c1 · 3 edits

MINOR

The bill was amended to narrow its scope from a broad pilot program involving multiple state agencies to a specific mandate for the Department of Commerce only. The Department of Children and Families was removed from the list of required participants, and the reporting requirement was updated to specifically name the Department of Commerce as the entity responsible for submitting the final report.

Scope change

The bill's applicability was restricted from multiple state agencies to solely the Department of Commerce.

ELIGIBILITY

The Department of Children and Families was removed from the list of agencies required to participate in the callback queue pilot program.

The bill text was updated to explicitly require only the Department of Commerce to use the callback queue system.

REQUIREMENT

The reporting requirement was changed to specify that the Department of Commerce must submit the pilot program report, rather than any participating department.

Floor votes

How they voted

No floor votes recorded yet.

Full legislative history

Actions timeline

Total actions

Key actions

Committee

Mar 4, 2026

Upper · Passed

Pending reference review -under Rule 4.7(2) - (Committee Substitute)

upper

Feb 25, 2026

Upper · Passed

On Committee agenda-- Appropriations, 03/02/26, 12:00 pm, 110 Senate Building

upper

Feb 12, 2026

Upper · Passed

Favorable by Appropriations Committee on Transportation, Tourism, and Economic Development; YEAS 13 NAYS 0

upper

Feb 9, 2026

Upper · Passed

On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building

upper

Feb 3, 2026

Upper · Passed

Now in Appropriations Committee on Transportation, Tourism, and Economic Development

upper

Feb 2, 2026

Upper · Passed

Favorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0

upper

Jan 28, 2026

Upper · Passed

On Committee agenda-- Governmental Oversight and Accountability, 02/02/26, 3:30 pm, 110 Senate Building

upper

Jan 13, 2026

Introduced

upper

Jan 12, 2026

Committee

Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations

upper

1 primary · 1 co-sponsor