SB 1088 Florida Senate · 2025 Regular Session

State Department Customer Service Standards

Summary

State Department Customer Service Standards; Requiring state departments to employ a callback queue system for customers who contact the departments by telephone, etc.

Bill status died 1 of 4 stages cleared

Introduction

Mar 2025

Committee Review

Floor Vote

Governor

Introduced Mar 4, 2025 Last action Jun 16, 2025

Maddy AI version diff · 1 comparison

What changed between versions

S 1088 Filed → S 1088 c1 · 1 edit

MINOR

The bill was amended by the Governmental Oversight and Accountability Committee to expand the callback queue requirement. The original version only required departments to offer callbacks for general telephone contact, while the committee substitute clarifies that the system must cover calls to centralized call centers as well as calls to designated employees. This change ensures broader coverage of customer contact points.

Scope change

Expanded applicability from general telephone contact to specifically include centralized call centers and designated employees

REQUIREMENT

Added specific reference to 'centralized call center' and 'employees designated to receive customer calls' to clarify which contact points must offer callback options

Floor votes

How they voted

No floor votes recorded yet.

Full legislative history

Actions timeline

Total actions

Key actions

Committee

Apr 3, 2025

Upper · Passed

Now in Appropriations Committee on Agriculture, Environment, and General Government

upper

Apr 2, 2025

Upper · Passed

Pending reference review under Rule 4.7(2) - (Committee Substitute)

upper

Mar 27, 2025

Upper · Passed

On Committee agenda-- Governmental Oversight and Accountability, 04/01/25, 1:30 pm, 110 Senate Building

upper

Mar 4, 2025

Introduced

upper

Mar 3, 2025

Committee

Referred to Governmental Oversight and Accountability; Appropriations Committee on Agriculture, Environment, and General Government; Appropriations

upper

1 primary · 0 co-sponsors