AN ACT PROHIBITING BUSINESSES FROM IMPOSING A SURCHARGE ON CONSUMERS WHO REQUEST TO RECEIVE BILLS IN PAPER FORM.

SB 964 prohibits businesses in the state from charging customers an extra fee to receive paper bills instead of electronic ones. It directly affects consumers who prefer physical bills and businesses that currently impose such surcharges. The law requires businesses to provide paper billing at no additional cost to customers who request it. This policy change eliminates a common practice where companies charged for paper statements, ensuring equal access to billing formats without financial penalty. The bill applies statewide to all businesses operating within the state.