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SB 545 Connecticut Senate · 2025 Regular Session

AN ACT CONCERNING THE SATISFACTION OF TELECOMMUNICATIONS QUALITY OF SERVICE STANDARDS AND PROHIBITING REMOTE RECONNECTION FEES.

SB 545 requires Connecticut's Public Utilities Regulatory Authority to establish and enforce quality-of-service standards for telephone companies, incumbent carriers, and certified telecom providers. These standards cover service outages, installation appointments, customer complaint response times, and repeat issues, applying to all technologies including VoIP. The bill also prohibits remote reconnection fees charged to customers. Companies must submit semiannual compliance reports and exception reports if failing standards for two consecutive months, with enforcement effective October 1, 2025. This directly affects telecom providers and their customers by mandating service transparency and eliminating specific fees.
Bill status in committee 1 of 4 stages cleared
Introduction
Jan 2025
Committee Review
Floor Vote
Governor
Introduced Jan 14, 2025 Last action May 13, 2025
Maddy AI version diff · 1 comparison

What changed between versions

Proposed Bill → Committee Bill · 6 edits
MODERATE
The bill was amended from a proposed version to a committee version, changing its title and focus from landline telephone repair standards to broader telecommunications quality of service standards and prohibiting remote reconnection fees. The committee version significantly expands the scope by adding detailed definitions for various service types and modifying how quality of service standards are monitored and enforced.
Scope change
The bill's scope expanded from specifically addressing landline telephone repair standards to covering all telecommunications services regardless of transmission technology, including voice over Internet protocol. It also added new definitions for different service categories and removed specific references to seniors and cellular service reliability.
SCOPE

Changed the bill title and purpose from focusing on landline telephone repair standards to broader telecommunications quality of service standards and prohibiting remote reconnection fees.

DEFINITION

Added new definitions for 'Affiliate', 'Competitive service', 'Emerging competitive service', 'Incumbent local exchange carrier', 'Noncompetitive service', 'Private telecommunications service', and 'Telecommunications service'.

REQUIREMENT

Modified the quality of service monitoring requirements to apply to all telephone companies, incumbent local exchange carriers, and certified telecommunications providers regardless of transmission technology used.

ENFORCEMENT

Added requirements for semiannual quality of service reports and exception reports when providers fail to meet standards for more than two consecutive months.

TIMELINE

Changed the effective date to October 1, 2025, and removed references to specific implementation dates from the original proposed bill.

ELIGIBILITY

Removed the specific focus on protecting seniors and residents in areas with unreliable cellular service, broadening the application to all telecommunications providers.

Floor votes

How they voted

No floor votes recorded yet.
Full legislative history

Actions timeline

Total actions
19
Key actions
4
Committee
6
May 12, 2025
Upper · Passed
Joint Favorable
upper
May 8, 2025
Upper · Passed
IMMEDIATE TRANSMITTAL TO COMMITTEE
upper
Mar 13, 2025
Upper · Passed
Joint Favorable
upper
Jan 30, 2025
Committee
REF. TO JOINT COMM. ON Energy and Technology
upper
Jan 29, 2025
Upper · Passed
DRAFTED BY COMMITTEE
upper
Jan 14, 2025
Committee
REF. TO JOINT COMM. ON Energy and Technology
upper
0 primary · 0 co-sponsors

Sponsors

No sponsor information available.