AN ACT CONCERNING THE RESPONSIBILITIES OF THE COMMUNITY OMBUDSMAN PROGRAM.

SB 1280 establishes a Community Ombudsman program within Connecticut's Office of the Long-Term Care Ombudsman to support individuals receiving home and community-based long-term services and supports (like in-home care for elderly or disabled adults). The program investigates complaints about home care services, promotes access to these services, provides referrals for legal/housing support, and advocates for system improvements - all while protecting client data under HIPAA rules with proper consent. The Ombudsman must report annually to the legislature on program activity, complaints handled, and service gaps. This bill directly affects home care clients and providers by creating a new independent advocate for their concerns, effective July 1, 2025.