AN ACT CONCERNING WHEELCHAIR REPAIR REQUIREMENTS.

This bill establishes new rules for wheelchair dealers in the state to ensure timely repairs and better customer service for people who use wheelchairs. Effective October 1, 2024, dealers selling or leasing wheelchairs must fix them within ten days of a request and provide home repairs for specialized medical wheelchairs upon demand. The law also requires dealers to maintain a phone line for repair requests, respond within one business day, and keep enough parts in stock to complete repairs efficiently. Dealers can charge fees for out-of-warranty repairs but cannot penalize customers for defects caused by abuse or neglect. Violations of these requirements will be treated as unfair trade practices and may result in penalties for those who contract with the Department of Social Services.