AN ACT CONCERNING THE EFFICIENCY OF THE DEPARTMENT OF SOCIAL SERVICES IN DETERMINING ELIGIBILITY FOR MEDICAL ASSISTANCE AND RESPONDING TO REQUESTS FOR INFORMATION OR ASSISTANCE.

This bill requires the Commissioner of Social Services to conduct a study on how efficiently the department handles medical assistance eligibility checks and answers phone calls. By October 1, 2024, the commissioner must submit a report to the legislature detailing how often eligibility decisions are made within required time limits and how long callers wait for responses. The report will also include specific recommendations to improve these processes. This legislation directly impacts the Department of Social Services and the individuals seeking medical assistance or information from the agency.