claims; prior authorization; denials; contact

HB 2194 requires Arizona health care insurers to provide two specific details when denying claims or prior authorizations: (1) a contact phone number or email for detailed explanations, and (2) a written response to questions within two business days of receiving them. The bill directly affects insurers and patients whose claims or authorizations are denied, aiming to improve transparency in the denial process. Key provisions mandate these contact points and response timelines for both claim denials (Section 20-3104) and prior authorization denials (Section 20-3105). The law will take effect on June 30, 2027.