public service corporation; rates; intervenor

HB 2113 amends Arizona law to strengthen the role of the Director of Residential Utility Consumers. It requires the Director to intervene in public utility rate cases when proposed increases would raise residential customers' bills by 100% or more. The bill also mandates that the Director record all consumer contacts about service quality to identify broader issues, and refers consumers to the Corporation Commission for further assistance. These changes directly affect Arizona residential utility customers by giving the Director greater authority to challenge significant rate hikes.