health facilities; complaints; investigations; training

Requires department to provide public priority matrix detailing complaint levels, assignment processes, and investigation timeframes

Changed notification requirements during complaint investigations to protect complainant identity while informing licensees of complaint nature

Mandates statement of deficiencies must include specific statute or rule citations for each identified deficiency

Requires annual training program for surveyors and supervisors covering policies, complaint investigation procedures, professional conduct, and communication skills

Adds annual competency demonstration process for surveyors and supervisors to verify practical knowledge of policies and procedures

Added one-year statute of limitations for investigating alleged violations in state surveys or complaint investigations

Clarified licensure denial criteria to reference section 36-425, subsection K grounds for denial in both new license applications and ownership transfers