claims; prior authorization; denials; contact

HB 2130 requires health care insurers in Arizona to provide two specific items when denying a claim or prior authorization: (1) a detailed explanation of the denial reason, and (2) the name and contact information of a person or department that can address questions about the denial. This law directly affects insurers and the individuals whose claims are denied, ensuring clearer communication during the appeals process. The key mechanism is mandating transparent, actionable information to help patients understand and challenge denials. The bill aims to improve patient access to care by reducing confusion over denied claims.